General terms and conditions of the online store

valid from 1.1.2020

General terms and conditions of the online store have been prepared in accordance with the Law on consumer protection (ZVPot), on the basis of the recommendations of the CHAMBER of commerce and international codes for e-commerce. General terms and conditions address the operation of the online shop, the rights of the customer and the business relationship between the buyer and the seller, or the operator of the online shop.

1. Registration

The registration of a successful purchase of the registration of the buyer’s is compulsory. Provided information will be protected in accordance with the Law on consumer protection (ZVPot), and it will not be used for any other purpose other than for the processing of customer orders!

2. Securing personal information in an online store

We in the company POLONCA BUNJEVAC S.P. take privacy seriously, in accordance with the law (ZVOP-2) of protection of personal data and user rights. In order to buy in our e-shop the user has to be 18 years old or older. You can check and change your information on on the link: My account ( We do not market your personal data, we use it solely for the needs of orders (offers, invoice and delivery of ordered items). We also use them for the purpose of communication with our clients and do not give it to third parties.

For the purpose of business with the users we collect the following user information:

  • name and family name
  • address
  • e-mail address (your username)
  • contact phone number
  • encrypted password
  • order history

We cannot be held responsible for the accuracy of data input by the user!

For security reasons we also collect IP addresses, from which users access the website. Each user gets a session cookie when visiting for the purpose of identification and updating the shopping cart.

The seller contributes all the required technological and organisational solutions for a wholesome security of the purchase. Security is also taken care of by following all the valid legal obligations and recommendation from Slovenian and international consumer organisations. The transfer of delicate personal or transaction information on the web site is processed in a safe mode with the help of SSL protocol (Secure Sockets Layer). The data is encrypted with a 128-bit key. This prevents anyone to read the personal and transaction data you send to the e-shop.

All the above mentioned data, except for cookies, are stored on the server of long term, and can be accessed solely by the company POLONCA BUNJEVAC S.P..

If you want to delete your account (profile) with all you data or would like more information on privacy you can contact the administrator of the website on the e-mail address: Upon request your profile will be delete at the soonest time possible.

3. Order

Ordering is possible 24 hours a day. According to the contract received by the buyer on my e-mail address is attached. Order, after a proform invoice is valid for 3 business days. After three days of non-payment, shall be deemed canceled by the customer. The color of the products may deviate from the image on the website.

4. Payment

The payment can be made by proform invoice, which the buyer, after the closing of the purchase sent to your e-mail address, or proform invoice paid through an online bank or a bill by e-mail (UPN form, the payment is visible on our business account, and the product is sent within 1 to 3 days to your address.

5. Shipping

The cost of shipping of the Republic of Slovenia, at eur 3.00. For the rest of the world the shipping costs are 7,00 EURO. A personal commitment can be found at the registered seat of the company, every working day from 8.30 -19.30 hours ,but only by prior arrangement.

6. The price

VAT is not included in the price of the product in accordance with the 1. paragraph 94. the article ZDDV-1. The price shall be subject to the cancellation policy. In spite of enormous efforts in order to ensure the most up-to-date and accurate information, it is possible that the pricing information is incorrect. The seller in such situations retains the right to change the price during the processing of the order! In this case, the client will be informed in writing and will be offered the opportunity to withdraw from the contract, at the same time, and it will be offered as well as the solutions that are going to go in the direction of mutual satisfaction.

7.The return and replacement of goods and the right to withdraw from the purchase

Of the already purchased product, provided that it is not used, in perfect condition, with an attached copy of the invoice and in the original packaging, the buyer may, within the period of 14 days of receipt date is sent back to the seller, and the swap will be for a different product. Any difference in the value of the product is necessary to pay. The cost of returning and the cost of shipping for each product shall be payed for by customer. The customer is entitled, within 14 days after the delivery of the product, by written notice to the seller that the product is not satisfying or to withdraw from the contract without being required to give reasons for its decision on the basis of products, however you must return the product within 14 days of the notification of withdrawal from the contract. The return of the product at the time of the abandonment shall be deemed to be the message of withdrawal from the contract. The customer shall be obliged to bear the costs arising from the return of purchased items. On the return, the buyer must be in writing, must inform the seller of the e-mail to: the product and to return within the fourteen (14) days from the date of purchase, or a notice of withdrawal from the contract. The seller will not accept other items. The purchase price would be repaid in the shortest amount of time possible, and not later than thirty (30) days after the receipt of the notice of withdrawal from the contract, without the customer requesting it.

8. The warranty and guarantee

All products are checked prior to delivery and delivered without damage. Your items will be carefully packaged in a box for shipping to you, arrive undamaged and in the original packaging. If it does not have the qualities that the seller is expressly promised, if the seller sent you the wrong product, the wrong quantity, color or in other ways deviate from the buyer’s purchase order. The customer may get the product replaced, within the period of 14 days from the date of purchase, and request an immediate replacement of the same product. The customer may request to repair a product or refund the purchase price. In the case of complaints to us, you can contact us via the telephone number +386 40 508 001, via e-mail and the shipment, by prior agreement with us and return it to our address below. Returning at our expense is not possible!

9. The responsibilities of the seller

The responsibilities of the seller are to use their best efforts to ensure currency and accuracy of the information posted on the website. In spite of this, product or price change so rapidly that the provider fails to correct the information on the website. In such a case, the seller must notify the buyer of the change and to enable him to withdraw from the contract or replace the ordered product.

10. Complaints and disputes

The seller respects the existing consumer protection laws. After all of the units are even trying to fulfil their duty to put in place an effective system for dealing with complaints. A complaint may be submitted by e-mail: of the seller to be aware, that it is an essential feature of consumer dispute, at least as far as judicial resolution, and its asymmetry between the economic value of the claim and the costs incurred in the settlement of the very conflict. This is the main obstacle that the consumer does not initiate the dispute before the court. Therefore, the service provider seeks to use its best efforts to resolve any dispute amicably.

11. The vendor or the provider / operator of the online store


General information:
Tax identification no.: 79465307
Registration no.: 6376533000

It is registered in the Business register of Slovenia, Ajpes. Ribnica , 1.1.2020mp0